CosmoUniverse Oy Privacy Policy for Games
This Privacy Policy explains how CosmoUniverse Oy ("we," "our," or "us") collects, uses, shares, and protects information when you use our mobile games, related websites, customer support, and associated services (collectively, the "Service").
1. Scope of This Policy
This Privacy Policy applies to information we collect through the Service, including when you play our games, create an account, contact support, participate in events, or otherwise interact with us.
This document is a general privacy policy for CosmoUniverse Oy games and should be tailored further, if needed, to match the actual data flows, SDKs, ad stack, analytics providers, account systems, customer support tools, and regions used by each specific game.
2. Information We Collect
a. Information you provide directly
- Account details such as username, login credentials, and player ID.
- Profile information you choose to provide, such as nickname or avatar.
- Customer support communications, including email address and the contents of your messages.
- Content you submit in connection with promotions, surveys, or community features.
b. Information collected automatically
- Device information, such as device model, operating system, language, and app version.
- Gameplay and usage data, such as session length, progression, interactions, purchases, and crash logs.
- Network and technical information, such as IP address, approximate region, diagnostic data, and timestamps.
- Identifiers used to operate the Service, prevent fraud, maintain security, and support analytics.
c. Information from third parties
We may receive information from third-party service providers that help us operate the Service, such as app stores, payment processors, analytics providers, cloud hosting providers, customer support tools, and security or anti-fraud vendors.
- Authentication and account records
- Save/progression data and gameplay telemetry
- Purchase and subscription records from app stores
- Push notification tokens
- Fraud prevention and moderation signals
3. Children's Privacy
We are committed to protecting children's privacy. Where our Service is directed to children, or where we know a user is under the age at which they can consent under applicable law, we take additional steps designed to protect their information.
a. Users under 13
If we know that a user is under 13, we will only collect, use, or disclose personal information as permitted by applicable law. Where required, we will provide notice to a parent or legal guardian and obtain verifiable parental consent before collecting, using, or disclosing a child's personal information beyond what is reasonably necessary to support the internal operations of the Service.
b. Limited collection
We aim to limit the collection of children's personal information to what is reasonably necessary to provide the Service, maintain security, prevent fraud, comply with law, support basic game operations, and respond to support requests.
c. Advertising and profiling
We do not use personal information from users we know are under 13 for interest-based advertising or profiling without appropriate legal permission. If advertising appears in child-accessible parts of the Service, it should be configured in a child-appropriate manner and reviewed against the rules of the relevant platforms, laws, and regulators.
d. Parents and guardians
Parents or legal guardians may contact us to review, delete, or stop further collection of their child's personal information, subject to applicable law. To make such a request, please contact us using the details in the "Contact Us" section below. We may need to verify the identity and authority of the requesting adult before fulfilling the request.
e. If you believe a child has provided personal information
If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will investigate and, where appropriate, delete the information or take other necessary steps.
4. How We Use Information
We may use information for the following purposes:
- To provide, operate, maintain, and improve the Service.
- To create and manage accounts, save progress, and enable gameplay features.
- To process purchases, subscriptions, rewards, and customer support requests.
- To analyze performance, diagnose crashes, detect bugs, and improve stability.
- To protect the Service, users, and company from fraud, abuse, cheating, and security threats.
- To comply with legal obligations and enforce our Terms of Service or other policies.
- To send service-related notices, updates, and operational communications.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the safety and integrity of the Service.
Retention periods may vary depending on the type of data, the purpose for which it was collected, and legal or operational needs.
7. Your Privacy Rights
Depending on where you live, you or your parent/legal guardian may have rights regarding personal information, such as the right to access, correct, delete, restrict, object to, or receive a copy of certain information.
If you would like to exercise any applicable privacy rights, please contact us. We may need to verify your identity before responding to your request. If the request concerns a child, we may also need to verify parental responsibility.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed in countries other than the country where you live. Where required by applicable law, we will take appropriate steps to help protect information when it is transferred across borders.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. If changes are material, we may provide additional notice through the Service or by other appropriate means.
11. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
CosmoUniverse Oy
Email: privacy@cosmouniverse.io